Universal Policies Handbook

🔒 Legal Disclaimer – Contact Law Med

Copyright & Intellectual Property

All content on this website—including text, graphics, logos, icons, images, audio, video, and software—is the exclusive property of Contact Law Med or its content providers and is protected under U.S. and international copyright laws.

You may not reproduce, distribute, modify, transmit, reuse, or republish any material from this site without prior written consent from Contact Law Med. All trademarks, service marks, and trade names displayed on this site are the property of Contact Law Med or their respective owners and may not be used without authorization.

Unauthorized Access & Security

Users are strictly prohibited from:

Attempting to gain unauthorized access to any part of this website, its servers, or connected databases

Engaging in any activity that disrupts or interferes with the website’s functionality or security

Uploading or transmitting malicious code, viruses, or harmful data

Using automated tools (e.g., bots, scrapers) to extract or harvest data without permission

Violations may result in legal action under applicable cybersecurity and data protection laws.

Waiver of Liability

By using this website, you acknowledge and agree that Contact Law Med shall not be held liable for any damages—direct, indirect, incidental, consequential, or otherwise—arising from your access to or use of this site, including but not limited to:

Reliance on any information provided herein

Technical issues, outages, or data loss

Unauthorized access or data breaches

Use of this website is at your own risk.

Merchant Legal Disclaimer

Contact Law Med may offer products or services for sale through this website. All transactions are subject to applicable laws and regulations. We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement.

We reserve the right to modify, suspend, or discontinue any product or service at any time without notice. Prices and availability are subject to change.

Legal/Medical Advice Disclaimer

The content provided on this website is for informational purposes only and does not constitute legal or medical advice. No attorney-client or doctor-patient relationship is established by your use of this site or by contacting Contact Law Med through this platform.

Always consult a qualified professional for advice specific to your situation.

Privacy & Terms

Use of this website is governed by our [Privacy Policy] and [Terms of Service]. By accessing this site, you agree to comply with all applicable laws and regulations.

Contact Information

For questions, concerns, or to report a violation, please contact us at: 📧 [email protected]m

🛡️ Privacy Policy – Contact Law Med

Effective Date: July 1, 2025

At Contact Law Med, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

🔍 Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and other contact details you voluntarily provide

Usage Data: Pages visited, time spent on site, browser type, IP address, and device

information

Communication Data: Emails, messages, or inquiries submitted through our contact forms

🧠 How We Use Your Information

We use your information to:

Respond to inquiries and provide services

Improve website functionality and user experience

Send updates, newsletters, or promotional materials (with your consent)

Comply with legal obligations

🔐 Data Protection

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

🚫 Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with trusted third-party service providers who assist in operating our website or delivering services, subject to confidentiality agreements.

🍪 Cookies

Our website may use cookies to enhance user experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

👶 Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

📬 Contact Us

For privacy-related questions or requests, please contact: [email protected]

📄 Terms of Service – Contact Law Med

Effective Date: July 1, 2025

By accessing or using the website of Contact Law Med, you agree to be bound by the following Terms of Service.

✅ Acceptable Use

You agree to use this website only for lawful purposes and in accordance with these terms. You must not:

Violate any applicable laws or regulations

Attempt to gain unauthorized access to any part of the site

Transmit harmful code or engage in disruptive behavior

📚 Intellectual Property

All content on this site is the property of Contact Law Med or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content without written permission.

⚠️ Disclaimers

The information provided on this site is for general informational purposes only and does not constitute legal or medical advice. No professional relationship is formed by your use of this site.

💼 Limitation of Liability

Contact Law Med shall not be liable for any damages arising from your use of this site, including but not limited to loss of data, service interruptions, or reliance on information provided.

🔄 Modifications

We reserve the right to update these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

📬 Contact Us

For questions about these Terms, please contact: [email protected]

🍪 Cookie Policy – Contact Law Med

Effective Date: July 1, 2025

This Cookie Policy explains how Contact Law Med uses cookies and similar technologies to recognize you when you visit our website.

🔍 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us improve functionality, analyze traffic, and personalize your experience.

🧁 Types of Cookies We Use

Essential Cookies: Required for basic site functionality (e.g., page navigation, secure login)

Performance Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics)

Functionality Cookies: Remember your preferences and settings

Marketing Cookies: May be used to deliver relevant ads or track campaign performance

⚙️ Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect site performance.

📬 Contact Us

For questions about our cookie usage, email us at: [email protected]

🏥 HIPAA Compliance Notice – Contact Law Med

Effective Date: July 1, 2025

Contact Law Med is committed to protecting the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

🔐 Protected Health Information (PHI)

PHI includes any information that relates to your health status, treatment, or payment that can be linked to you personally. We treat all PHI with strict confidentiality.

📋 How We Use PHI

We may use or disclose PHI for:

Providing legal or medical-related services

Billing and administrative purposes

Complying with legal requirements

We will never sell or share your PHI without your explicit consent unless required by law.

🛡️ Safeguards

We implement administrative, technical, and physical safeguards to protect your PHI from unauthorized access or disclosure.

🧾 Your Rights

You have the right to:

Access and request copies of your PHI

Request corrections to your PHI

Receive an accounting of disclosures

File a complaint if you believe your rights have been violated

📬 Contact Us

To exercise your rights or ask questions about our HIPAA practices, contact:

[email protected]

Third-Party Disclaimer Contact Law Med may engage with third-party vendors or service providers to support our operations. While we conduct reasonable due diligence and expect full compliance with applicable laws and standards, we are not responsible for the actions, content, or performance of these third parties. Any data shared is subject to confidentiality agreements and handled in accordance with relevant privacy regulations. Inclusion of third-party links or references does not imply endorsement.

📘 Contact Law Med

Universal Communications Policy Handbook

Version 1.0 – Effective July 1, 2025

🖼️ Cover Page Elements

Title: Universal Communications Policy Handbook Subtitle: Standards for Phone, Email, SMS, Chat, and Social Media Company Logo: [Insert Contact Law Med logo] Prepared By: Compliance & Operations Team Confidentiality Notice: This document is intended for internal use only. Unauthorized distribution is prohibited.

📑 Table of Contents

Purpose & Scope Overview of communication standards and who they apply to.

Phone & Call Center Guidelines Recording policy, disclaimers, and caller conduct.

Email Communications Footer requirements, data handling, and marketing compliance.

SMS Messaging Protocols Opt-in language, usage limits, and legal boundaries.

Chatbot & Live Chat Standards Disclaimers, transcript handling, and escalation procedures.

Social Media & Marketing Posts Content disclaimers, testimonial rules, and platform-specific notes.

Privacy & Consent Requirements Data protection laws, consent protocols, and client rights.

Enforcement & Auditing Disciplinary actions, audit frequency, and reporting violations.

Quick Reference Checklist Channel-by-channel summary for daily use.

Appendices Sample disclaimers, training scripts, and opt-in templates.

📘 Universal Communications Policy – Contact Law Med

Effective Date: July 1, 2025 Applies To: All employees, contractors, and representatives of Contact Law Med

1. 🎯 Purpose

This policy outlines the standards and legal disclaimers governing all forms of communication—phone calls, emails, text messages, chat interactions, and social media—to ensure compliance, professionalism, and client protection.

2. 📞 Phone Calls & Call Center Interactions

All inbound and outbound calls may be recorded or monitored for training and compliance.

Agents must inform callers: “This call may be recorded for quality assurance. Information provided is not legal or professional advice.”

Personal data shared during calls must be handled in accordance with our Privacy Policy.

Abusive, unlawful, or non-compliant calls may be terminated at the agent’s discretion.

3. 📧 Emails

All emails must include the following footer disclaimer: “This message is for informational purposes only and does not constitute legal or professional advice. Communications may be monitored. See our Privacy Policy.”

Sensitive information must be encrypted or sent via secure channels.

Marketing emails must include opt-out instructions and comply with CAN-SPAM and GDPR regulations.

4. 📱 Text Messages (SMS)

Clients must opt in before receiving SMS communications.

Opt-in confirmation message: “Msg & data rates may apply. By replying, you consent to receive texts from Contact Law Med. Reply STOP to opt out.”

SMS content must avoid offering legal advice or making guarantees.

5. 💬 Chatbots & Live Chat

Chatbots must display a disclaimer at the start of interaction: “This chat may be recorded. Information shared is not legal advice.”

Live agents must repeat the disclaimer when taking over a chat.

All chat transcripts must be stored securely and reviewed periodically.

6. 📢 Social Media & Marketing

Posts must include a disclaimer when referencing third-party services, testimonials, or outcomes: “Content is for informational purposes only. Results may vary. Mentions do not imply endorsement.”

Social media bios should include: “Info shared is not legal advice. Mentions ≠ endorsements. See Privacy Policy.”

7. 🔐 Privacy & Consent

All communications must comply with applicable privacy laws including HIPAA, GDPR, and CCPA. Consent must be obtained before collecting or using personal data. Staff must refer clients to the Privacy Policy for full details.

8. 🛡️ Enforcement

Violations of this policy may result in disciplinary action, including termination of access to communication platforms. Regular audits will be conducted to ensure compliance.

🤝 Third-Party Company Disclaimer – Contact Law Med

Effective Date: July 1, 2025

Contact Law Med may engage with third-party companies, vendors, or service providers to support the delivery of our services, products, or technologies. While we strive to collaborate only with reputable and compliant organizations, we make no warranties or representations regarding the actions, policies, or performance of these third parties.

🔍 Scope of Disclaimer

We are not responsible for the content, accuracy, or reliability of any third-party websites, platforms, or services linked to or integrated with our own.

Any transactions, communications, or interactions you have with third-party companies are solely between you and that third party.

We disclaim all liability for any loss, damage, or harm resulting from your use of or reliance on third-party services, including but not limited to data breaches, service interruptions, or product defects.

✅ Vendor Compliance & Due Diligence

Contact Law Med conducts reasonable due diligence prior to engaging with third-party vendors, including reviews of legal compliance, data protection practices, and service quality.

All third-party vendors are expected to comply with applicable laws, regulations, and industry standards, including but not limited to privacy, cybersecurity, consumer protection, and professional conduct.

We reserve the right to terminate relationships with third-party vendors who fail to meet our compliance standards or who engage in unethical or unlawful conduct.

🔐 Data Confidentiality

Any data shared with third-party vendors is subject to strict confidentiality agreements and must be handled in accordance with applicable data protection laws.

Vendors are prohibited from using, disclosing, or retaining client or company data beyond the scope of their contractual obligations.

⚠️ No Endorsement

The inclusion of third-party links, logos, or references on our website does not imply endorsement or affiliation unless explicitly stated.

📬 Contact Us

If you have concerns about a third-party company we work with, please contact us at: [email protected]

📢 Social Media & Marketing Disclaimer – Contact Law Med

Contact Law Med uses social media and digital marketing platforms to share information, updates, and promotional content. All content is intended for general informational purposes only and should not be construed as legal, medical, financial, or professional advice.

⚠️ General Use

Posts may include opinions, commentary, or third-party references that do not necessarily reflect the views of Contact Law Med.

We do not guarantee the accuracy, completeness, or reliability of any content shared via social media or marketing channels.

Engagement (likes, shares, comments) does not imply endorsement or affiliation.

📸 Testimonials & Results

Any testimonials, success stories, or client outcomes featured in our marketing materials are individual experiences and do not guarantee similar results.

All images and quotes are used with permission or are representative illustrations.

🔗 Third-Party Content

Posts may contain links to third-party websites or services. Contact Law Med is not responsible for the content, policies, or practices of these external sources.

Inclusion of third-party brands, logos, or services does not imply endorsement unless explicitly stated.

🔐 Privacy & Data

We do not collect personal data through social media interactions unless explicitly requested and consented to.

Any data shared through direct messaging or forms is handled in accordance with our Privacy Policy.

📸 Instagram Caption

Disclaimer: Content is for informational purposes only and not professional advice. Results may vary. Third-party mentions do not imply endorsement. See our Privacy Policy for details.

🐦 X (Twitter)

Views are ours. Not advice. Results may vary. Third-party links ≠ endorsement. See Privacy Policy.

💼 LinkedIn Version (Professional & Polished)

Disclaimer: Posts by Contact Law Med are intended for informational purposes only and do not constitute legal, medical, or professional advice. Testimonials and outcomes are individual and not guaranteed. Mentions of third-party services or links do not imply endorsement. For privacy details, please refer to our official policy.

📘 Facebook Version (Friendly & Clear) Disclaimer: Info shared by Contact Law Med is not professional advice. Results may vary. Third-party links or mentions aren’t endorsements. We respect your privacy—see our full policy for details.

Unified Bio Disclaimer Content is for general info only—not professional advice. Results may vary. Mentions ≠ endorsements. Privacy matters—see our policy.

Information shared is not legal, medical, or professional advice. Third-party references do not imply endorsement. See our Privacy Policy for details.

📞 Communications Disclaimer – Contact Law Med

Contact Law Med may communicate with clients, prospects, and partners via phone calls, text messages, emails, and call center services. These communications are intended for informational purposes only and may be monitored or recorded for quality assurance and compliance.

📱 Text Messages & Emails

Messages may contain general information, appointment reminders, promotional content, or follow-ups.

Receipt of messages does not constitute a professional relationship or legal/medical advice.

Message and data rates may apply. You may opt out at any time by following the instructions provided in the message.

We are not responsible for delays, delivery failures, or unauthorized access due to third-party carriers or email providers.

📞 Phone Calls & Call Center Interactions

Calls may be recorded or monitored for training, compliance, and service improvement.

Information shared during calls is not intended as legal, medical, or professional advice unless explicitly stated and provided by a licensed professional.

Caller identity may be verified for security purposes.

We reserve the right to refuse service or terminate calls that are abusive, unlawful, or violate our communication policies.

🔐 Privacy & Consent

By engaging with Contact Law Med via any communication channel, you consent to the use of your contact information for service-related outreach.

All personal data is handled in accordance with our Privacy Policy.

📧 Emails

This message is intended for informational purposes only and does not constitute legal or professional advice. Communications may be monitored or recorded. By replying, you consent to receive future messages. See our Privacy Policy for details.

📱 SMS Opt-In Confirmation

Msg & data rates may apply. By replying, you consent to receive texts from Contact Law Med. Info shared is not legal advice. Reply STOP to opt out. See our Privacy Policy.

📞 Voicemail Greeting Disclaimer

"Thank you for calling Contact Law Med. Please leave your name, number, and a brief message. This voicemail may be monitored or recorded for quality assurance. Information shared is not considered legal or professional advice. We’ll get back to you as soon as possible."

🤖 Automated Call Script Disclaimer

"You are speaking with Contact Law Med. This call may be recorded for training and compliance purposes. Information provided during this call is for general purposes only and does not constitute legal, medical, or professional advice. To speak with a representative, please stay on the line."

🧑‍💼 Live Agent Script Disclaimer

“Before we begin, please note this conversation may be monitored or recorded for quality and compliance. Information provided is for general purposes only and does not constitute legal, medical, or professional advice. If you need formal guidance, we recommend consulting a licensed professional.”

Use this at the start of calls or chats handled by human agents.

🤖 Chatbot Disclaimer

“Hi there! I’m here to help with general questions. This chat may be recorded for quality assurance. Information shared is not legal or professional advice. For personalized support, please contact a licensed expert or speak with a live representative.”

Perfect for website chat widgets, mobile apps, or automated messaging platforms.

All Contractors, Vendors, Staff and Agents: Please see our Universal Communications Policy – Handbook Summary for more concise information.

If you have any questions or concerns regarding our policies, please contact our Compliance Team at [email protected]. Thank you.

T